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Risk & Security Management Ltd
Credit Matters
Australian Repossession Network
Probe Group
Mercantile Credit Management
Insight Mercantile
Credit Collection Services Group
Panthera Finance
AMPAC Debt Recovery
Kearley Lewis
OConner Marsden and Associates
Impact Financial Services
Shield Mercantile
AusDetect
Carter Process Service
Kemps Petersons Receivables
Professional Collection Services
Wise McGrath
Collection House Group
Australian Legal Support Services
Access Mercantile Agency
Derwent Mercantile
Axess Debt Management
CCSG Collect
Action Merc
ABC Debt Services
MercantileCPA
LCollect
Risk & Security Management Ltd
Slater Byrne Recoveries
Commercial Credit Services
Mercantile Credit Management
EC Credit Control
isearch Investiogation Services
AMPAC Debt Recovery
Pathfinder Investigations
National Collections
Shield Mercantile
Credit Corp Collections
Australiawide Mercantile Agency
Professional Collection Services
Central Victorian Mercantile
Civic and Commercial Mercantile Services
Access Mercantile Agency
CollectAU
Action Merc
Commercial Credit Control
Risk & Security Management Ltd
FNQ Commercial Agency
Credit Consultants Group
Mercantile Credit Management
Auscare Collect
Tasmanian Collection Service
AMPAC Debt Recovery
Charter Mercantile Agency
Bill Chaser
Shield Mercantile
Associated Investigation Services
Professional Collection Services
CCC Financial Group Group
Waterman Receivables Management
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Established in 1961, the Institute of Mercantile Agents Limited (IMA) represents collectors, investigators, process servers and repossession agents throughout Australia. Elected members networked across Australia work on matters of licensing, privacy, training and ethics affecting members.

Members generally work as agents for principals such as banks, financiers, lawyers, insurers and the business community. Depending upon State regulations, most members hold a commercial agent/private inquiry agent licence* or equivalent.

The IMA demands high standards from its members. IMA membership requires an applicant to abide to the IMA's Code of Conduct and Code of Ethics which encourage recognised professional and ethical standards.

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Collectors make demands for payment of overdue debts (often pursuant to a formal contract) and enter into dialogue with individual and corporate debtors in order to achieve resolution of delinquent accounts whether by full or part recovery or by establishing the debtor does not have the means to pay. More on Collectors.

Investigators may inquire into, and obtain information about, the personal character or actions of persons, together with the character or nature of the business or occupation of any person. More on Investigators.

Process servers deliver court issued process for a variety of reasons including debt recovery, family law proceedings, civil and criminal litigation in strict accordance with the rules of the issuing court. More on Process Servers.

Repossession agents act for principals to formal contracts (leases, bills of sale, hire purchase agreements etc.) to either seek payment of arrears on or the balance of the loan facility or else to recover the security for the facility (cars, motor cycles etc.). More on Repossession Agents.

[* licence terminology can vary]

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