National Process Server Training (NPST)
Australia’s only dedicated process server training course — developed by IMAL in collaboration with Beebox Training.
Professional Training Built for Process Servers
The NPST course is a structured, compliance-focused program designed to support lawful and professional process serving across Australia. Developed with a strong emphasis on practical, real-world application, it equips both new and experienced process servers with the knowledge and confidence to serve legal documents correctly and consistently.
Who Is This Training For?
This course suits a broad range of professionals involved in legal document service.
Individual Process Servers
Establish or formalise a structured, professional approach to serving legal documents in the field.
Mercantile Agencies & Law Firms
Ensure consistent standards across your network of process servers and coordination staff.
Coordination & Admin Staff
Align office-based roles with field operations – from allocating work to reviewing service outcomes.
What’s Included in the Course?
A complete, practical training experience covering every aspect of professional process serving.
Comprehensive Training Manual
Covers legal context, field practices, identity confirmation, and documentation requirements.
Scenario-Based Assessment
Open-reference assessments built around real-world situations — not just theory.
Safety & Compliance Guidance
Trespass, privacy obligations, personal safety, and professional conduct in the field.
Certificate & Compliance Badge
Awarded upon successful completion to demonstrate your verified training status.
Online & Self-Paced
Complete the course on your own schedule — accessible to individuals and teams alike.
Ongoing Reference Material
Keep the training manual as a practical day-to-day resource in field operations.
Preview the Course Before You Enrol
Flip through sample pages from the NPST training manual and get a feel for the course structure, depth, and approach before you enrol.
Available to IMA Members — Special Rates Apply
The NPST course is available exclusively to members of the Institute of Mercantile Agents (IMA), with enrolments coordinated directly through the Institute. IMA membership unlocks special pricing for this program. If you’re not yet a member, contact us to find out more about eligibility and how to join.