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Registered Training Organisations

Registered Training Organisations offering courses for the mercantile industry include:

Australian College of Commerce & Management

Office Address: 8/36-42 Auburn Street, Wollongong NSW 2500
Phone: 1800 111 700
Email: contact@accm.edu.au
Website: Australian College of Commerce & Management
Recognised Prior Learning available?:
Yes
Courses offered:
Certificate III in Financial Services – FNS30120
Certificate IV in Credit Management – FNS40120

Course Delivery Methods:
Distance Learning
Online Learning

Traineeship Funding available?:
Yes
Description:
Course Description: Certificate III in Financial Services – FNS30120

The Certificate III in Financial Services will develop your finance industry and compliance knowledge as well as develop essential skills in customer service. You can also meet ASIC RG146 Tier 2 accreditation requirements as part of your elective subject choice. Or choose general finance and accounts clerical subjects if banking isn’t your focus.

Course Description: Certificate IV in Credit Management – FNS40120

This Certificate IV in Credit Management is ideal for new lenders and internal collections officers. As part of the course, you will learn how to process applications for credit, implement risk management strategies and resolve disputes – all of which are key areas in the credit management industry. Whether a lender or a collector – learn about both parts of the credit management role.

Australian Institute of Credit Management (AICM)

Postal Address: PO Box 64 ST LEONARDS NSW 1590
Office Address: Level 3, Suite 303, 1-9 Chandos ST LEONARDS NSW 2065
Contact: Professional Development Manager
Phone: 1300 560 996
Fax: 02 9906 5686
Email: aicm@aicm.com.au
Website: Australian Institute of Credit Management
Recognised Prior Learning available?:
Yes
Courses offered:
Certificate III in Mercantile Agents – FNS30420
Certificate IV in Credit Management – FNS40120
Course Delivery Methods:
Online Learning

Description:
Course Description: Certificate III in Mercantile Agents – FNS30420

The FNS30415 Certificate III in Mercantile Agents is specifically designed to address the skill and knowledge development needs of mercantile agents who undertake recovery of debt and property.

The focus of the qualification is on effective performance of the role of a mercantile agent. The qualification is structured to enable learners who successfully complete this qualification to apply for an “all functions” CAPI unit operator licence.

In some states the qualification is also a licence requirement for people working in these job roles.

Course Description: Certificate IV in Credit Management – FNS40120

The FNS40120 Certificate IV in Credit Management is specifically designed to address the skill and knowledge development needs of credit professionals who hold or are intending to seek a middle level position within the broad role of credit management.

This qualification is suitable for those people who are or intend to seek a position of team leader or divisional or regional credit manager. The qualification is designed to equip the learner with key core competencies together with the ability to choose elective units of competence that are relevant to their career.

This qualification has been designed to meet the needs of those people who need to comply with ASIC Regulatory Guide 206 Credit Licensing: Competence and training.

Australian Security Academy

Office Address: The Promenade, Sanctuary Cove QLD 4212
Contact: Michael Evans
Phone: 1800 236 455
Email: info@australiansecurityacademy.com.au
Website: Australian Security Academy
Recognised Prior Learning available?:
Yes
Courses offered:
Certificate III in Mercantile Agents – FNS30420
Certificate III in Investigative Services – CPP30619

Course Delivery Methods:
Online Learning
Description:
Course Description: Certificate III in Mercantile Agents – FNS30420

An incredible and exciting career choice for the problem solver! Your Certificate III is the primary pathway to employment in the mercantile agent sector.

This Qualification is required for those wishing to become Mercantile Agents and to apply for a Mercantile Agent License in each state of Australia and the foundation for any career in collections, process serving and/or repossessions.

Course Description: Certificate III in Investigative Services – CPP30619

Have you always asked questions? Been naturally inquisitive? Are you a skilled observer and able to stay calm and focused under pressure? Do you enjoy a bit of excitement and variety in your life? You might be highly suited to a career in the surveillance industry!

The Australian Security Academy (ASA) delivers affordable, accessible online courses specialising in investigations and surveillance that are backed by two decades of experience, quality content, career support and advice.

Study online at your own pace! The Certificate III in Investigative Services course requires 500 hours of online study which most graduates complete in under 10 months part-time. Work during the day and study at night to upskill and pursue a new career or a more senior role. You are in control with the flexibility to complete all of our courses as quickly as you desire.

Collective Learning & Development (CLAD)

Office Address: Level 12, 100 Skyring Terrace NEWSTEAD QLD 4006
Phone: 07 3292 1006
Fax: 07 3832 4647
Email: info@clad.net.au
Website: Collective Learning & Development
Recognised Prior Learning available?:
Yes
Courses offered:
Certificate III in Mercantile Agents FNS30420
Certificate III in Financial Services FNS30120

Course Delivery Methods:
Online Learning
Classroom Learning

Traineeship Funding available?:
Yes
Description:
Course Description: Certificate III in Mercantile Agents – FNS30420

This course is designed for anyone wishing to gain a nationally recognised qualifications and wishing to work in the financial industry in debt collection, debt recovery and credit and/or receivables management.

Course Description: Certificate III in Financial Services – FNS30120

This qualification is designed to reflect the job role of employees working in the financial services industry with a focus on customer service, debt collection, credit management and negotiation skills.

College for Law, Education and Training

Postal Address: PO Box 5757 Q Supercentre QLD 4218
Phone: 1300 760 605
Email: info@clet.com.au
Website: College for Law, Eduction and Training
Recognised Prior Learning available?:
Yes
Courses offered:
Certificate III in Mercantile Agents – FNS30420
Certificate III in Investigative Services – CPP30619

Course Delivery Methods:
Online Learning – RPL only
Traineeship Funding available?:
Yes
Description:
Course Description: Certificate III in Mercantile Agents – FNS30420

Are you considering a change of career that may take you into private investigation? If so, then the CLET FNS30415 Certificate III in Mercantile Agents is a perfect complement to that ambition. Adding to your existing portfolio, having your skills in subject location and process serving recognised will add greatly to your licensing potential and employment competitiveness.

Apply for RPL todayand the CLET RPL Team will help you make sure you have everything you need.

In some states the qualification is also a licence requirement for people working in these job roles.

Course Description: Certificate III in Investigative Services – CPP30619

Are you current or former police? Are you current or former military police? Have you been in an investigations role with Government? Have you undertaken investigations as part of your employment in the private sector?

If so, then apply now for Recognition of Prior Learning (RPL) with CLET. The CLET RPL Team has extensive experience in investigations and is well equipped to recognise your experience and translate it to a nationally recognised qualification,

Typically investigations are confidential and therefore evidencing your experience in this area can seem challenging. The CLET RPL Team understands this and makes the process easy for anyone who has experience in this area. Go ahead and apply for RPL for this nationally recognised qualification and CLET will help you through all the requirements.

Kaplan Professional

Office Address: Level 4, 45 Clarence Street, Sydney NSW 2000
Phone: 1300 662 203
Email: courseadvice@kaplan.edu.au
Website: Website Title
Recognised Prior Learning available?:
Yes
Courses offered:
Certificate IV in Credit Management – FNS40120

Course Delivery Methods:
Instructor-led Classroom at Client Premises
Online Learning

Traineeship Funding available?:
Yes
Description:
Course Description: Certificate IV in Credit Management – FNS40120

Kaplan Professional’s FNS40120 Certificate IV in Credit Management is ideal for new entrants working for Australian credit licensees (ACLs), such as banks and credit unions and roles including responsible managers and credit representatives. It focuses on providing you with the skills and knowledge needed to fill a variety of credit-related roles while meeting the education requirements outlined in ASIC’s RG 206.

TAFE NSW - Western Sydney Institute

Office Address: Blacktown College
Phone: 131 601
Website: TAFE NSW – Western Sydney Institute
Recognised Prior Learning available?:
Yes
Courses offered:
Certificate III in Financial Services – FNS30120

Course Delivery Methods:
Classroom Learning

Traineeship Funding available?:
Yes
Description:
Course Description: Certificate III in Financial Services – FNS30120

Interested in money? Want to show people how to get the most out of their income? A Certificate III in Financial Services could be your first step into this exciting industry.

Your teachers will share their years of professional experience to help you develop specific skills in banking and retail financial services. You will learn to use business technology and how to work effectively with others.

Plus, our training is developed in consultation with industry to make sure you are job ready and have a competitive advantage in the job market.

CPD Training Organisations

Continuing Professional Development training organisations offering courses for the mercantile industry include:

Beebox Training

Office Address: Melbourne VIC
Contact: Nick Boyd
Mobile: 0475 588 446
Email: info@beeboxtraining.com
Website: Beebox Training
Courses offered:
Codes Rules Acts Guidelines Mercantile Agents Practices (CRAG-MAP) – V095-2022

Course Delivery Methods:
Online Learning

Description:
Course Description: CRAGMAP – V095-2022

This comprehensive course covers the latest information, legislation and knowledge essential for mercantile agents including:

The Debt Collection Guideline
The National Credit Code
The Banking Code of Practice
Legislation: trespass, privacy, AML & CTF Rules, Modern Slavery
Consumer vulnerability
Dispute resolution and hardship
Mercantile agent practices, governance and ethics